Shipping & Returns
Shipping Policy
Please allow us 1 to 2 days to ship out orders. Special orders may take longer. We will provide a tracking number once the order is shipped. Shipping is only available in the US. The shipping rate may vary depending on the destination. Our flowers are pre-made and ready to be shipped. Orders must be placed by 11 am to be shipped out the same business day. You will receive an email with your tracking number. Orders are sent Priority. We offer free shipping on orders greater than $25.00.
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To return your product, you should mail your product to 6650 Flanders Dr., Suite #F, San Diego California US 92121
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If you receive a refund for a damaged item, the cost of return shipping will be deducted from your refund (If Applicable).
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Depending on where you live, the time it may take for your exchanged product to reach you may vary.
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If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return & Exchange Policy
Please don't hesitate to contact us. We value your business.
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Due to our flowers being handmade we do not offer full refunds. If in any case, you are not satisfied with the product due to damage (not due to our error) you may request a replacement for the same item within 10 business days since the purchase was delivered.
Our return policy is 10 days, If 10 days have gone by since your purchase was delivered, unfortunately, we can’t offer you an exchange.
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No Full Refunds or Exchanges for a different product on any item.
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If an item is damaged (severely wrinkled or ripped) for reasons not due to our error, we would need you to send us an email with a picture of the damaged item and we would consider and see if you are eligible for a replacement of the same item.
In order to receive a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Item must be shipped back within 10 days after the item was delivered.
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Non-returnable items:
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Discounted Items
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Sale Items
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To complete your replacement please send a copy of the receipt of purchase.
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Only partial refunds are granted (if applicable)
Item not in its original condition is damaged or missing parts for reasons not due to our error.
No refunds or exchanges on items that are returned more than 10 days after delivery.
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Replacement (if applicable)
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement or partial refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds (if applicable)
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If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at decorinthebox@gmail.com.
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Sale items (if applicable)
Only regular-priced items may be replaced or partially refunded, unfortunately, sale items cannot be replaced or partially refunded.
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Exchanges (if applicable)
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at decorinthebox@gmail.com with pictures of damaged items. We would then let you know if you are eligible for a partial refund or replacement of the same item. If you are eligible for a replacement of the same item you would send your item to 6650 Flanders Dr. Suit F San Diego California US 92121. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.